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EXPERIENCE &EDUCATION

Jin Yeong Kim 

Work Experience

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USAA | Remote

Lead UX Designer (Contractor)

Jun 2023 - Present 

I am currently a UX Lead in the Digital Claims team at USAA. My role involves creating journey maps and user flows, conducting user testing, designing UX mockups, and identifying user pain points to provide solutions. This work supports a consumer-facing application that spans both web and mobile experiences. Additionally, I focus on optimizing the funnel to streamline our customers' claims process, which includes handling roadside accidents, facilitating communication with adjusters, and enhancing
omnichannel connections to improve the user experience.

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BigCommerce | Austin, TX

UX Lead

2019 Apr - 2023 Feb

I worked as a UX Lead for the Creative Marketing Team. I worked on projects that improved User Experience for our BigCommerce site. I have worked on several projects, which included the onboarding process, job application, pricing, email template, free theme features, and a control panel in the product. I worked with stakeholders like the Marketing Team, Customer Support, Sales, Project Managers, and Creative Designers.


I was in charge of UX design, including market research, user needs, competitor products, comparison charts, analysis of pain points, wireframing, prototyping, and user testing. I worked with responsive web design-based, using Figma, Sketch, Adobe Creative Suite, and Invision, and got tickets through Jira.

Asurion | San Mateo, CA

Principal User Experience Designer

2017 Apr -2019 Mar

I led two home security projects. One is a home sound detection system, and the other is a home security system called Teros. Also, I was in charge of a senior's hub project called Luminary as a Principal UX Designer. I was the contributor to Asurion innovation team responsible for UX design, including interaction design, wireframe, prototype, information architecture, and visual design based on product requirements. I also provided and directed in-house marketing materials for Teros.

Projects: Teros, Innovation Projects, Asurion Manager Platform, Luminary Hub, DigitalDefender for Sprint.

Dish Network | Foster City, CA

Principal UI Designer

2016 Jan -2017 Apr

As a Principal UI Designer, I was responsible for UI design across TV, mobile, tablet, and web application environments. This job included interaction design methodology, wireframes, prototypes, information architect and implementation, assessing and interpreting product requirements, and managing the day-to-day interactions with engineering and product management teams. Also, I created output to communicate relevant visual languages, made iterations to investigate solutions, and applied feedback from users, engineering teams, and other designers.

Projects: Dish Anywhere application, Dish Explorer application, Dish HopperGO application, FireTV application.

Sling Media | Foster City, CA

Sr. Staff User Experience Designer

2014 Jan - 2016 Jan

As a Senior User Experience Designer, I was responsible for UI design, including visual and interactive design for TV, mobile, tablet, and web applications. I designed Sling Media products such as Sling Player application, Slingbox500, Slingbox 350, SlingboxM2, FireTV, and SlingStudio. I collaborated closely with UX designers, engineering teams, and product managers.

Projects: Sling Player application, Slingbox 500 interface, Slingbox 350 interface, SlingboxM2 setup design, FireTV application, SlingStudio application and web.

Sling Media | Foster City, CA

Sr. User Experience Designer

2011 Sep - 2014 Jan

Cisco System  | Foster City, CA

Sr. Visual User Interface Designer

2010 Oct - 2011 Sep

Worked closely with the User Experience Design team of visual and user interaction designers, product managers, and engineers to provide interactive prototypes, design mock-ups, specifications, and final assets requisite for flawless design implementation. Also, I led visual design projects for Cisco and WebEx mobile and desktop applications. Supervised design interns, junior graphic designers, and web developers.

Projects: WebEx Enterprise web interface, WebEx Orion Administration Tool, Cisco messenger platform.

Loomis Group | San Francisco, CA

Interactive Designer

2008 May - 2010 Oct

Worked as part of a team in the interactive department with other project managers, copywriters, designers, and engineers. Oversaw and designed comprehensive environmental visual graphic design projects to ensure quality and consistency within clients’ brand image. Designed and art directed various projects, including user interfaces, websites, flash animations, multimedia presentations, brand development, web application, flash banner animation, motion graphics, and environmental graphics for various clients.

Projects: SanDisk, StubHub, Cisco, Samsung, Tivo, Google, Polycom, Oerlikon, etc.,

Education

Academy of Art University  | San Francisco, CA

M. F. A.  Master of Computer Art in New Media

Sangmyung University  | Seoul, Korea

M. F. A.  Master of Typography in Communication Design

Howon University  | Seoul, Korea

Bachelor’s Degree in Visual Design

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