Work Experience
USAA Remote
Lead UX Designer Jun 2023 - Jun 2025
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Owned the UX for Digital Claims across mobile and web within a regulated insurance and financial environment
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Shaped end-to-end claims and roadside assistance experiences, simplifying complex member journeys and improving usability
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Mapped user journeys and flows, developing wireframes and prototypes grounded in pain points and user testing insights
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Reduced friction across the claims funnel to create a smoother, more intuitive member experience
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Strengthened omnichannel touchpoints to deliver a more consistent and connected experience
BigCommerce Austin, TX
UX Lead 2019 Apr - 2023 Feb
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Drove UX for a SaaS eCommerce platform, enhancing customer journeys, payment flows, and internal tools
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Crafted key experiences including onboarding, pricing, checkout, job application flows, and control panel features
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Uncovered user pain points through research and testing, using insights to guide design decisions
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Delivered end-to-end solutions from journey mapping to prototyping, improving usability and streamlining workflows
Asurion San Mateo, CA
Principal User Experience Designer 2017 Apr -2019 Mar
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Led UX for home security and IoT products, including a sound detection system and the Teros platform
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Designed onboarding and hardware pairing experiences that seamlessly connected physical devices with digital platforms
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Contributed to Asurion’s Innovation Team, leading UX across interaction design, IA, wireframes, prototypes, and visual design
Key Projects:
Teros • Luminary Hub • Asurion Manager Platform • Digital Defender (Sprint) • Innovation Initiatives
Dish Network Foster City, CA
Principal UI Designer 2016 Jan -2017 Apr
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Directed UI design across TV (10-foot), mobile, tablet, and web platforms, including set-top box and streaming experiences
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Built interaction models, information architecture, and prototypes for cross-platform consistency
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Turned product requirements into polished, implementation-ready visual and interaction designs
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Ensured alignment with TV platform standards and live channel guidelines for a consistent viewing experience
Sling Media Foster City, CA
Sr. Staff User Experience Designer 2014 Jan - 2016 Jan
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Led UI design across 10-foot, mobile, tablet, and web platforms for streaming and hardware-connected products, including set-top box and Slingbox hardware with live streaming platforms
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Designed interaction models, information architecture, wireframes, and prototypes to define end-to-end product experiences
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Translated product requirements into clear, implementation-ready visual and interaction designs
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Applied TV platform guidelines and live channel standards to ensure consistent and compliant viewing experiences
Key Projects:
SlingPlayer Application • Slingbox 500 Interface • Slingbox 350 Interface • Slingbox M2 Setup Experience • Fire TV Application • SlingStudio Application & Web
Sling Media Foster City, CA
Sr. User Experience Designer 2011 Sep - 2014 Jan
Cisco System Foster City, CA
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Designed UI for WebEx desktop applications supporting video conferencing, calling, and contact center solutions
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Designed icons and visual assets to ensure a consistent and cohesive interface
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Delivered design specs and assets for engineering implementation
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Guided junior designers and contractors to maintain quality and consistency
Key Projects:
WebEx Enterprise Web Interface • WebEx Orion Administration Tool • Cisco Messenger Platform
Visual User Interface Designer 2010 Oct - 2011 Sep
Design Tools:
Figma • Sketch • Adobe Creative Suite • InVision • Miro • FigJam • Jira • Microsoft Office
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