Disco
PROJECT OVERVIEW
Disco is a personal home network administrator that will discover all home devices and visually present your internet quality.
Asurion innovation team developed hardware and software with the Asurion brand name and dedicated to innovating products and exploring the future of Asurion.
BUSINESS GOAL
The target is adding value to Verizon customers.
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Provides Better Customer Service by Monitoring Their Network
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Increases Sales promoting Upgrade to a higher Internet Quality
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Makes Network More Efficient
ROLE AND RESPONSIBILITY
Led UX design including contents, interaction, visual design for mobile, desktop dashboard, SDK platforms. Created branding of Disco, and provided quality art and UX direction to engineers and contractors. Worked closely with Asurion innovation team consisting of four engineers, an innovation director, and a product manager.
DISCOVERY
Network scanning can lead to details like ISP, connected devices, manufacturer, model and category, firmware version, and internet connection quality.
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Disco SDK: Deploy Network scanner SDK as part of existing mobile apps.
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Disco Firmware: Deploy firmware on existing network routers to gain in-depth data.
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Disco Hardware: Disco hardware connected to a router can provide persistent in-depth network details continuously.
Information Architecture
MARKET RESEARCH
I used two different market research paths; competitive market research and existing products analysis. I applied and tested them and learned what I could to engage in our product development.
Existing Products Analysis & Competitive Market Research
DESIGN CONCEPTS AND UX PROCESS
Design Insight
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Simple Information About Internet Quality Displayed without Numbers
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The depiction of Connected Devices in the Home Network
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The contrast of Internet Quality Between “What I Have” and “What I Need.”
UX Blackboard
Information Architecture - MVP
User Flow - MVP
Concept Exploration
The dashboard is the key feature. After several collaborations developed two concepts.
Wireframes: Dashboard
Wireframes: Onboarding
USER TESTING
Methodology: A/B Testing
Methodology: Survey
Hardware Testing
UI DESIGN PROCESS
Since I love to spend time creating branding, I created the logo and decided the font and kept the same color pallet as Asurion.
Design Principals
- Asurion Brand Consistency
- Use the Simple and Easy Steps
- Present Information Clearly
Logo Exploration
Color Pallet & Font Style
Final Visual Design
ADMIN DASHBOARD
